Every student will receive optimal care in a non-judgmental manner without regard to gender, race, national origin, sexual orientation, religion or disability. Every student will have the right to privacy and confidentiality (FERPA). Students are required to give written authorization for the release of health records to parents or others. Students are responsible for notifying parents, guardians or professors regarding health problems except in extreme cases.

Students are eligible for care based on their enrollment status with The University and only students eligible for care will be subject to the rights and responsibilities listed below. The Student Health Center & Pharmacy will regularly issue patient satisfaction surveys to gage patient satisfaction.

You have the right to…

  • Quality healthcare.
  • Be treated with respect, consideration and dignity.
  • Be treated in a manner that does not discriminate against race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status or any other legally protected basis.
  • Request a specific healthcare professional.
  • Request a chaperone. You understand that a chaperone will be provided for a sensitive exam and further understand that you may request one for any visit and it will be accommodated.
  • Participate in decisions concerning your health, including Advanced Directives according to prevailing laws or regulations.
  • Accurate information concerning diagnosis, treatment and prognosis of an illness or health-related condition.
  • A second opinion or referral.
  • Privacy during medical care.
  • Confidentiality of all communications with staff and confidentiality of your medical record and the right to approve or refuse release of information to the fullest extent provided by the law.
  • Refuse recommendations for medical care.
  • Refuse to participate in any research program.

You have the responsibility to…

  • Arrive as scheduled for appointments and to notify the Student Health Center and Pharmacy in advance in case of canceled appointments.
  • Provide full information about your illness or problem, your medications/OTC medications, supplements as well as allergies and sensitivities.
  • Ask sufficient questions to ensure that you understand your illness or problem as well as your provider’s recommendation for continuing care.
  • Either follow treatment and education recommendations, or accept responsibility for the outcome.
  • Become informed through available printed material and/or discussion with Student Health Center and Pharmacy staff about the scope of basic services offered, their costs, and the necessity of additional medical insurance, if applicable.
  • Communicate with your healthcare provider sufficiently to ensure you understand your illness/problem, the recommendations for treatment and continuing care, as well as if you do not respond to treatment satisfactorily so that your care is optimized.
  • Maintain a healthy lifestyle.
  • To behave respectfully to all health care professional and staff, as well as other patients and visitors.Bring forward suggestions or grievances about the Student Heath Center and Pharmacy. This includes the right to receive a personal response.