Quality of Care

Our commitment to quality and excellence is demonstrated by achieving accreditation of our health services. Accreditation is a voluntary process through which we are able to measure the quality of our services and performance against nationally recognized standards. This involves a self assessment and a review by the accrediting agency expert surveyor. The self-analysis, peer review and consultative process help us continually improve our care and services to our students. The process of accreditation, involving the entire health center staff, enhances our ability to maintain our position as a center of excellence for student health services.

The Student Health Center is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). Achieving and maintaining accreditation is widely known as a distinctive mark of quality care, which assures students that the facility meets expected standards of care. The SHC has been accredited since 1995 and has always been granted the maximum term of three years. We utilize Continuous Quality Improvement Principles, which involve the entire staff, to continuously monitor, assess and evaluate the care that you are receiving in an organized, systematic manner.

As we constantly seek to enhance and improve our services, we identify issues of concern through such means as student opinions, satisfaction surveys, record reviews and staff observations and concerns. We collect data to evaluate the frequency, severity and source of the issue, and measures are then implemented for resolutions. The issues are re-evaluated to determine objectively whether the corrective measures have achieved and sustained the desired result. If the issue of concern remains, alternative corrective actions are implemented to resolve the problem. This process facilitates our ultimate commitment to provide high quality healthcare services to our students and the University of Alabama community.

We welcome and appreciate all feedback on the SHC’s various programs and services. If you have comments that you would like to submit, you may contact the Quality Improvement Department at 205-348-3877 or complete our SHC Patient Satisfaction Survey.